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What messages will I get from the printer and what do they mean?

Posted: 20 Dec 2018

  General Queries  



As you use your printer, you will find a number of messages appear.


‘The following cartridge cannot be recognised - please replace’ - If you are using a Fotospeed inkflow system, this message will appear when a chip on one of the cartridges is reading completely empty and is ready to reset. At this point, the action of taking the cartridge out of the printer and placing it back in will reset the chip back to reading full.

If after re-installing the cartridge the chip still won’t register, take the cartridge out and wipe down the green chip contact and the chip receptor inside the cartridge slot in the printer. If you are still having trouble, please contact Fotospeed on 0124971455 or email to sales@fotospeed.com for a replacement chip.

‘You are not using genuine ink cartridges’ - When this message appears on the screen of the printer you will be able to select ‘Proceed’ and then ‘Continue Printing’ to return to the home screen. This message can appear when installing a new cartridge or chip or you may see this message appear after a chip has auto-reset.

‘Your printer’s waste ink counters are coming to the end of their life, please contact Epson service support’ - This message indicates that the printers waste ink counters are getting to reading full. When the waste ink counters get to reading 100% full, you will be unable to do any more printing. At this point you will need to use the WIC reset utility which can be downloaded HERE to reset the waste ink counters. This will trick the printer into thinking that the waste ink pads have been changed so you can continue to print.

NB: After resetting the waste ink counters, we advise to look into installing an external waste ink tank to ensure no overflowing of the waste ink pads.


When changing between the black ink: ‘The following ink cartridge cartridge is too low to change’ - This message will only appear when the printer is attempting to switch between the black inks when either the MK or PK chip is reading less than 10% full. The ink cartridges themselves may be completely topped up with ink, but if the chip is reading nearly empty, it is telling the printer that there isn’t enough ink inside the cartridge to do the change over.

We supply a spare matte and photo black chip with each inkflow system to use in overcoming this problem. The printer will indicate which chip is reading too low by putting a red cross over the colour on the ink levels monitor. You then swap the chip currently on the cartridge for the new chip supplied in the inkflow system. Once the new chip is on the cartridge, go back and select to ‘Change Black Ink’. This process will now automatically start. Once the ink change has finished, then you can swap back to the old chips and keep the ones that are reading full as spares for in case this happens again in the future.

If you weren’t supplied with the spare MK and PK chip in your inkflow system, please contact Fotospeed on 0124971455 or email to sales@fotospeed.com.



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Jay House LTD T/A Fotospeed
Unit 6B, Park Lane Industrial Estate, Corsham, SN13 9LG, UK.
T: +44 (0)1249 714 555 F: +44 (0)1249 714 999 E: info@fotospeed.com
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